Contact

Three ways in, and what each one is for

Pick the one that matches what you need. A ticket is the right answer more often than people expect, because it leaves a record both sides can read later.

Open a ticket

How to reach us

Email [email protected]

Which one to use

Ticket Anything technical, anything with a history
Telephone Something is down and you need a person now
Email Sales, accounts, and anything with an attachment

What you can hold us to

The first figure is a response from somebody who can act, not an automatic acknowledgement.

Priority	What it means	First response	Updates
Critical	A machine or a network is down	15 minutes	Every 30 minutes
High	Degraded, or one service of several is down	1 hour	Every 2 hours
Normal	A question, or something that is not urgent	4 working hours	Daily
Low	Billing, accounts, a change request	1 working day	As it moves

Every figure here is the one in the agreement. A figure on a page that is not in the contract is marketing.

Visiting

Yes, by arrangement, escorted. Give us a few days and bring photographic identification.