Network status
What is happening, and what is about to
Current incidents, planned work and the figures behind the availability claim. If something is wrong you should be able to find out here without opening a ticket.
Everything is working normally.
How availability is measured
Three things have to be stated for an availability figure to mean anything, and most published figures state none of them.
- Window
Calendar month, not a rolling year - Measured from
From outside our own network, because a check run on our own machines would only ever agree with us. - Interval
every thirty seconds - An outage starts
At the first failed check, not when a ticket is opened
- An outage ends
At the first successful check after it - Planned work
Counted, not excluded - Target
99.99% a month, covering power, cooling and the network - If missed
Credited automatically, without being asked
Being told
Subscribe in the console and you are notified about work on the machines you actually have rather than about everything. Incidents go out within fifteen minutes of being confirmed, and the first message says what is affected even when it cannot yet say why.