Knowledgebase
Published specifications, published prices, and no tier that hides either
Written by the people who run the platform rather than by a content team, which is why some of it is blunt about what does not work.
Getting started
Your first hour with a new hosting account.
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Move an existing site across
Migrations are included and we would rather do them than have you do them. The control panel address and a login for the site you are leaving, or a full ba…
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Point your domain at your hosting
Your hosting account is ready before your domain knows about it. Two records connect them. Nothing to do. The nameservers are set when the account is built…
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Upload your first site
There are three ways to get files onto the account, and none of them is better than the others. Sign in to the control panel, open File Manager, and drop t…
Domains and DNS
Registering, transferring and pointing names.
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Add a DNS record
DNS records are edited from the control panel, under Domains. The TTL is how long other servers are allowed to remember the answer. Lower it to 300 seconds…
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Transfer a domain in
A transfer moves who the name is registered through. The site and the mail carry on working throughout. The domain has to be unlocked at the current regist…
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What happens when a domain expires
Expiry is not deletion. There are three stages and you can recover a name in the first two. For about thirty days after expiry the name can be renewed at t…
Mailboxes, clients and deliverability.
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Forward mail to another address
A forwarder sends a copy of everything for one address on to another, without needing a mailbox. Under Email, choose Forwarders, give the address to forwar…
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Set up a mailbox
Mailboxes are created in the control panel under Email Accounts. Use the mail host shown on the account overview, IMAP on port 993 and SMTP on port 465, bo…
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Stop your mail going to spam
Three DNS records decide whether your mail is trusted. All three are set for you when mail is hosted here. Lists the servers allowed to send for your domai…
If the article is not there
Open a ticket and say what you were trying to do. If the answer turns out to be useful to anybody else it becomes an article, and you are told when it does.