Knowledgebase
Published specifications, published prices, and no tier that hides either
Written by the people who run the platform rather than by a content team, which is why some of it is blunt about what does not work.
Add a DNS record
DNS records are edited from the control panel, under Domains.
## The records most people need
– `A` points a name at an IPv4 address.
– `CNAME` points a name at another name.
– `MX` says which server takes mail for the domain.
– `TXT` carries verification strings and mail policy.
## Time to live
The TTL is how long other servers are allowed to remember the answer. Lower it to 300 seconds the day before a planned change, then put it back afterwards.
## Nothing happens straight away
A record you have just changed may be served from a cache elsewhere for as long as the old TTL. That is normal and is not a fault with the record.
If the article is not there
Open a ticket and say what you were trying to do. If the answer turns out to be useful to anybody else it becomes an article, and you are told when it does.